Shipping & Exchanges

We strive to ship your online order within 3 business days of receiving it.  If we have a sale or promotion, our turnaround time during these periods can be up to 5 business days. If you have any questions about shipping times please don’t hesitate to get in touch - support@minimioche.com or 1-866-372-9775

When your order is shipped you will receive an order confirmation email with a tracking number. If you don’t receive this email, please check your spam or junk folder (it’s usually in there). If you still can’t locate it, please email us at support@minimioche.com and we will re-send it to you.

 

For shipping to the US, we are only able to offer standard shipping at this time.  We ship via USPS. Shipping to the US generally takes approximately 5-9 business days.

  Shipping to US

Standard Shipping  

  Under $75

$15  

  Over $75

FREE  

 


EXCHANGE POLICY

If for whatever reason you are not happy with your purchase, we will gladly authorize an exchange or provide an online credit once we receive the items back.  Please note exchange requests must be made within 30 days of receiving your online order.  We do not provide refunds.

To do an exchange, please send an email to support@minimioche.com and include your invoice number and the reason for your exchange request. All exchanges must adhere to the following requirements provided by customer service in order to be accepted. Please ensure all packages are clearly marked as 'Canadian goods' and must be returned via USPS only. Any other shipping provider used will not be accepted and there may be additional costs incurred for refused packages. We will get back to you within 2 business days confirming the exchange, along with the address to ship your items to. We will then send you a custom invoice for the item(s) you request in exchange and once we receive payment on your invoice, we will ship the exchange order out right away.  Once we receive the item(s) back from you, we will refund you with your original method of payment. You will be notified by email when the refund has been processed. Refunds can take up to 3 business days to show up on your statement.  Please note, you are responsible for the cost of mailing the items back to us but we will cover the cost to ship out the replacement items.

You can also exchange items purchased online at one of our store locations. Please email support@minimioche.com with your invoice number and the item(s) you would like to exchange and we will advise you on how to proceed.

If you would like to return an item but do not want to do an exchange, we will issue you an online store credit once we receive the item(s) back.

All items returned must be in re-saleable condition (unworn, unwashed) with the tags attached and the original packing slip included.

Please note that all sale items are final sale. 

CHANGING OR CANCELLING AN ORDER: 

To make a change or cancel an order,  you have up to 3 hours to get in touch from the time you complete the checkout process. We will do our best to accommodate any changes, however, if your request is made outside of the 3-hour window, the original order will be processed and shipped. Please email support@minimioche.com for any questions or concerns.

DAMAGED ITEMS

We stand behind all of our products.  If you find that an item you have purchased online is damaged, please let us know as soon as possible. There is a 30-day return policy for all damaged items, and we’d be more than happy to replace the item for you. Please send an email to support@minimioche.com with a description of the damage (ideally attach a photo if possible) and your invoice number.